HX (UX/CX) Design Leader
David
Snodgrass
Experience Architect
20+
Years Driving Change
25+
Organizations Transformed
$Ms
Impact
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HX (UX/CX) Design Leader
Experience Architect
20+
Years Driving Change
25+
Organizations Transformed
$Ms
Impact
Over 20+ years, I have helped organizations stop guessing and start seeing the full picture - connecting customer, employee, and operational experience into a single, measurable system. The result: faster decisions, aligned teams, and experiences people actually remember.
At Sonic Automotive, I stood up the first journey management practice for a Fortune 200 auto retailer. At EXPRESS, I shipped their first design system and drove WCAG AA compliance across all digital products. As a fractional CXO, I took Voicera from concept to validated product-market fit in under a year.
The pattern is the same everywhere: find the gap between what the business intends and what people actually experience, then close it.
Location
Columbus, Ohio
Education
Bachelor of Science
The Ohio State University
Certifications
IBM Enterprise Design Thinking
Co-Creator · Practitioner · Team Essentials for AI
If your organization is ready to close the gap between what you promise and what people actually experience, I can help you get there -- and measure the difference.